PRINCIPALS, PRACTICES & CHARTER

The Pardon Society of Canada is guided by these core principles in its dealings toward Customers, Government Stakeholders, the Industry, and Professional Individuals. With Bill C-10 recently being passed into Law, now more than ever, Canadians will be reliant on Accredited Record Suspension Processing Agencies.

All Agencies seeking to become accredited Record Suspension Agencies must meet and adhere to these principles to gain accreditation with the Pardon Society of Canada:

• Acknowledge client right and ability to independently complete Pardon & Waiver applications. Openly acknowledge to potential clients, that they have the option to complete the Pardon or Waiver Process on their own.
• Represent ability, been operational, specializing in actively selling the services of processing pardons, purges and waivers, for at least the most recent 12 months.
• Adhere to the code of truth in advertising.
• Follow federal, provincial and local advertising laws.
• Use the Pardon Society of Canada name and logos in accordance with policies of use.
• Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trust-marks, pictures, testimonials, or other means.
• Avoid misleading customers by creating the false impression of connection, sponsorship, endorsement, or division of the Government of Canada or National Parole Board. Not falsely presents itself to the public as being part of, connected too or endorsed by the Government of Canada or National Parole Board.
• Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
• Ensure that any written materials are readily available, clear, accurate and complete.
• Practice honesty in billing, specifically in charging disbursements to clients at cost.
• Clearly and fully disclose to customers:
  • All costs, disbursement fees and other hidden expenses.
  • The actual cost of disbursements.
  • Direct and effective means to contact the business
  • Terms of any written contract
  • That they meet the Pardon Society of Canada standard for guaranteeing their services
  • That they meet the Pardon Society of Canada standard for refunds
  • Any restrictions or limitations imposed
  • Any recurring commitment into which the customer may be entering, including information on how future billing will occur
  • Total cost of the transaction, including tax, disbursements, shipping and mail, and other related charges
• Services offered on Web Sites or other electronic means:
  • Disclose the nature and terms of all additional costs to be collected, including any known delays
  • Provide an opportunity to review the Terms and Conditions of service before the sale is completed.
  • Provide an opportunity to review and confirm the transaction before the sale is completed
  • Provide a receipt summarizing the transaction after the purchase
• Fulfill contracts signed and agreements reached.
• Honour representations by correcting mistakes as quickly as possible
• Respect Privacy. Businesses conducting e-commerce agree to disclose on their Web site the following:
  • What information they collect,
  • With whom it is shared,
  • How it can be corrected,
  • How it is secured,
  • How policy changes will be communicated, and;
  • How to address concerns over misuse of personal data.